Privacy Policy

Last Updated: December 2024

At SoulStretch, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data in compliance with GDPR and applicable privacy regulations.

1. Data Collection

We collect personal information that you voluntarily provide when registering for our online yoga classes, subscribing to our newsletter, or contacting us. This includes your name, email address, and payment information for class bookings.

We also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, and pages visited. This data helps us improve our services and user experience.

All personal data is collected with your explicit consent and is processed lawfully, fairly, and transparently in accordance with GDPR principles.

2. How We Use Your Data

Your personal information is used to provide and improve our yoga services, process class bookings, send you relevant updates about your practice, and respond to your inquiries. We use your email address to send newsletters and promotional content only if you have opted in.

We may use aggregated, anonymized data for statistical analysis to understand user behavior and improve our website functionality and class offerings.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your data is shared only with trusted service providers necessary for operating our business, such as payment processors and email service providers.

3. Cookies Usage

Our website uses cookies to enhance your browsing experience and remember your preferences. Essential cookies are necessary for the website to function properly, including session management and security features.

We also use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve our content. These cookies collect anonymous information and do not identify you personally.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

4. Analytics & Third-Party Services

We use Google Analytics to analyze website traffic and user behavior. This service uses cookies to collect anonymous information about how visitors use our site. The data collected includes pages visited, time spent on pages, and traffic sources.

Third-party service providers, such as payment processors and email marketing platforms, may have access to your personal information only to perform specific tasks on our behalf. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

All third-party services we use are GDPR-compliant and maintain appropriate security measures to protect your personal information.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission, secure server infrastructure, and regular security audits.

Access to personal data is restricted to authorized personnel only, and all employees are trained in data protection practices. We regularly review and update our security procedures to ensure the highest level of protection.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Correct any inaccurate or incomplete personal information
  • Right to Erasure: Request deletion of your personal data (right to be forgotten)
  • Right to Restriction: Limit how we use your personal information
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to processing of your personal data for specific purposes
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Class booking information is retained for 7 years for accounting purposes.

Marketing communications data is retained until you unsubscribe or request deletion. Once data is no longer needed, it is securely deleted or anonymized.

If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law.

8. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Company: Shizukesa Yoga Studio

Address: 3 Chome-13-22 Sendagaya, Shibuya, Tokyo 151-0051, Japan

Phone: +81 3-6434-7777

Email: privacy@farnuvalgarden.com

We are committed to resolving any privacy concerns promptly and transparently. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.